Directing an email to individual personnel in the IPS Technology Department is no longer an acceptable way to communicate a request for service. Instead, submit a tech ticket in a manner that instantly allows all personnel to communicate through one system, and efficiently address your needs. The quickest and easiest way to do this, is by sending an email to helpdesk@ithacaschools.net. Two other methods have also been included below. Select the method that works best for you when a need for assistance with technology arises.

Submitting a Tech Ticket by Email - Send an email to helpdesk@ithacaschools.net


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Submitting a Tech Ticket using the Google Application - When logged into Google, go to the Apps Menu in the top right corner (image.png), scroll down to the bottom, and click on Freshdesk. Then, log in with your Google Account.
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Submitting a Tech Ticket by logging into the website 
Go directly to the site ithacatech.freshdesk.com. Click Login with Google and use your school google account to log in. Then click create a ticket. Follow the steps, and submit the ticket.
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